PRIVACY POLICY

The protection and confidentiality of your personal information are very important to us. Therefore, PT Aset Kripto Internasional, through the website btse.id and the BTSE Indonesia mobile application (hereinafter referred to as “BTSE Indonesia,” “we,” or “our”), establishes this privacy policy as follows:

 
Our Commitment

We collect and use your personal information in accordance with applicable personal data protection laws, including Law No. 27 of 2022 on Personal Data Protection (“PDP Law”) and the Financial Services Authority (OJK) Regulation No. 27 of 2024 on the Operation of Digital Financial Asset Trading Including Crypto Assets (“OJK Regulation”).

This privacy policy is based on the PDP Law and the OJK Regulation, and explains the collection, use, storage, and protection of your personal information. This policy applies to the application, all websites, platforms, and related services of BTSE Indonesia, regardless of how you access or use them.

 
Scope and Consent

By registering, accessing, or using products, services, content, features, technology, or functions offered through the application, websites, and related services (collectively referred to as the “BTSE Indonesia Services”), you acknowledge that you understand and agree to this privacy policy, including giving your consent for us to collect, store, and process your personal information in accordance with this policy.

We may update this policy from time to time, and the revised version will take effect on the date of publication. You are responsible for reviewing this policy regularly.

For clarity, you may not register, access, or use BTSE Indonesia Services if you are under 17 years of age.

For the purposes of this privacy policy, “personal information” means any information that can be associated with an identified or identifiable individual. This privacy policy does not apply to anonymized information that cannot identify a specific user.

 
Collection of Personal Information

We collect information to provide the best possible services to all users.

Personal Information We Collect includes:

• Email address
• Phone number
• Name
• Address
• Place and date of birth
• National ID number
• Passport number
• Nationality
• Photo of ID/Passport
• Selfie or video clearly showing your face
• Annual income
• Purpose of transactions
• Computer IP address
• Device ID or identifier
• Device type
• Location
• Camera access
• SMS service access
• Mobile network information
• Site traffic data
• Referring URLs
• Advertising data
• Web log data
• Transaction history (time, date, type, purpose, amount, and currency used)
• Information from third-party sources such as identity verification services, or social media platforms (Google and Facebook)
• Additional information provided through customer service or surveys

Why We Collect Your Personal Information:

• To fulfill Know Your Customer (KYC) obligations under applicable laws and regulations, including Anti-Money Laundering and Counter-Terrorism Financing (AML-CTF) rules
• To process your transactions and communicate with you
• To improve the usability, functionality, and performance of BTSE Indonesia Services
• To prevent fraud, detect suspicious activity, and evaluate devices for malware
• To personalize your user experience, recommend features/services, and analyze preferences
• We will store your personal information as long as necessary to enable you to use BTSE Indonesia Services, to comply with applicable laws (e.g., tax, accounting, AML-CTF), or as otherwise communicated to you.

 
Cookies and Technology

When using BTSE Indonesia Services, we may place small data files on your device, such as cookies, pixel tags, Flash cookies, or local storage. These are used to:

Recognize you as a BTSE Indonesia customer
Customize services, content, and advertising
Measure promotional effectiveness
Ensure account security
Reduce risk and prevent fraud
You may decline cookies if allowed by your browser, except for those essential to security and fraud prevention. Disabling cookies may affect service functionality.

 
Use of Personal Information

By using BTSE Indonesia Services, you consent to our use of your personal information to:

• Provide BTSE Indonesia customer service and support
• Process transactions and send notifications
• Verify your identity (including account creation and password reset)
• Resolve disputes and troubleshoot issues
• Detect and prevent fraud, illegal activities, and violations of this privacy policy or the BTSE Indonesia User Agreement
• Personalize user experiences and improve service performance
• Deliver targeted marketing, promotions, service updates, and communications
• Disclose information as required by law
• We will ask for your consent before using personal data for any other purposes.

 
Protection and Storage of Personal Information

We store and process personal information on systems managed by BTSE Indonesia. We apply physical, technical, and administrative safeguards, such as:

• Firewalls and encryption
• Controlled physical access to data centers
• Restricted authorization access to information
• While we take reasonable measures to secure systems, we cannot guarantee complete protection from unauthorized access, disclosure, alteration, or destruction. You are responsible for safeguarding your BTSE Indonesia account password.

 
Disclosure of Personal Information

Your personal data may be shared with:

BTSE Indonesia employees to provide services and prevent illegal activities
Financial partners to co-offer services
Mergers or acquisitions involving BTSE Indonesia
Law enforcement, regulators, or government authorities in compliance with subpoenas, court orders, or applicable laws
Third-party identity verification services to prevent fraud
Contracted service providers supporting business operations (fraud prevention, billing, customer service, technology, marketing)
Other third parties with your explicit consent
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

 
Your Rights

You may review, access, and edit your personal information at any time through your BTSE Indonesia account. You may also close your account. If closed, we may retain personal information for a certain period to:

Resolve disputes
Comply with legal obligations
Prevent fraud or illegal activities
You may request deletion of your personal information. Once confirmed, BTSE Indonesia will permanently delete your data, and you will no longer be able to use BTSE Indonesia Services.

 
Information Security Policy

PT Aset Kripto Internasional is committed to implementing an internationally recognized Information Security Management System (ISMS) to ensure the confidentiality, integrity, and availability of information, in compliance with ISO/IEC 27001:2022 and applicable Indonesian regulations, with continuous improvement.

 
Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at:
📧 help@btse.id